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Defence Medical Welfare Service

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defence medical welfare service



Vivien Palmer

Welfare Officer, North East England

C/O Help For Hereos

Phoenix House

Richmond Road

Catterick Garrison

North Yorkshire

Telephone 077302 19588
Accessibility N/A Service users are visited whilst in hospital situations
Opening Hours AAA 24/7 365 days per year



Defence Medical Welfare Service are an independent charitable organisation providing emotional and practical support to the Armed Forces Community (Serving Regulars, Reservists, Veterans and Families) when they are in hospital, hospice, rehabilitation or recovery.  Referrals can be received from hospitals; hospices; specialist units; NHS teams; statutory services; voluntary & third sector organisations; family; or self-referral.  It doesn’t matter why someone is admitted to hospital, our Welfare Officers are available for referral 24/7 and will arrange to visit as soon as practicable and appropriate to provide emotional and practical help and support.



Welfare Officers concentrate on the social care and well-being needs of the patient, identifying issues and concerns and, in liaison with the nursing teams, provide emotional and practical support, advocacy, liaison with medical, military and third sector staff and intelligent referrals to organisations that can support and help the patient after discharge.



By supporting the well-being needs of the patient we can help to aid recovery, contribute to the recovery pathway and help them to prepare for leaving hospital.  Staff have training and experience in working with vulnerable adults, families and children in a range of medical situations including critical care, terminal illness, death & bereavement, trauma and mental health

How do I refer to this organisation?

We accept referrals via phone on 07730219588

Or to This e-mail address is being protected from spambots. You need JavaScript enabled to view it

or directly to the website This e-mail address is being protected from spambots. You need JavaScript enabled to view it


Quality Marks

Defence Employer Recognition Scheme Silver Award

ISO 9001

OFQUAL Accredited: Diploma Welfare Studies


Membership of Professional Bodies

Corporate Covenant

Mental Health First Aid for the Armed Forces Community


Type of Organisation



Areas of Advice and Support

Children & Young People; Older People; Health & Wellbeing; Debt and Money Advice; Mental Health; Disability; Drug or Alcohol related problems; Specific issues related to Armed Forces service and the Armed Forces Covenant