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HITES Cumbria

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HITES Cumbria

The Office

Mardale Road



CA11 9EH

Telephone 01768 868 510
Accessible Yes
Opening HoursAAA

9am - 5pm Monday to Wednesday

Other days by appointment


Hearing Impaired Technical Equipment Service (HITES)


This service is available to people with hearing difficulties, usually in a persons home. Office appointments are available on request in our Penrith Office.


The service is delivered by experienced qualified Rehabilitation & Technical Officers, to deaf, hard of hearing and dual sensory service users of all age groups from children to adults.


HITES provide advice and assessment as requested. Assessment is based on Care Act criteria and the promotion of independence and wellbeing.


HITES provide advice and support on other related deaf issues especially relating to Equipment, managing hearing loss, tinnitus, communication with others and Access to Work.


HITES give promotional talks to statutory and voluntary organisations and other external stakeholders. Promotional talks are often arranged jointly with Rehabilitation Officer for Visual Impairment (ROVI)to deliver a more holistic approach to dual sensory loss. The ROVI service is delivered in house by CCC.


Equipment that can be provided subject to assessment and eligibility are :

Loop systems

Pagers systems

Door and telephone pagers

Text phones

Advice and support only :

Telephones- trial of basic model –no stock to continually updating of technology.

Advice re fire alarms – provided by the fire service i.e.  HART team

BID aim to train staff to level 2 British sign language,  so their officers can  provide support at a basic level.


Click here to download the HITES Cumbria poster (258KB pdf)


How do I refer to this organisation?

Referrals are accepted by phone, mobile text message, TextDirect, email and letter


Areas of Advice

Family and Personal; Children and Young People; Older People; Health and Wellbeing

HITES works mainly with Deaf and hard of hearing people and signpost other disability and advice requested  to organisations as appropriate.


Type of Organisation



Quality Marks

IIP, Matrix and ISO:9001



BS EN ISO 9001:2008

(last audited 26/09/2012, 12/10/2011 and  15/11/2010,)


Investors in People

Staff training

Investors In people 10 year achievement


Two Ticks Disability

Positive about disability

Matrix Standard for employment

Information & Guidance


Institution of Occupational Safety and health

HD and MP

Health and Safety

Contractors Health and Safety Assessment Scheme (CHAS)